Map Page Cannot Display Photos — Troubleshooting

1. Background Location Parsing in Progress

• The desktop app automatically parses photo location information in the background, which takes some time. It is normal for photos not to appear on the map page until the photo library indexing is complete.
• The parsing and storage of geographic location information are performed entirely on the local computer and will not be uploaded to any cloud service, whether ours or any third party.

2. Photos Lack Geographic Metadata

• The EXIF metadata of photos or videos may not contain geographic location information. Common cases include: screenshots, images downloaded from the internet, and other files not captured by a camera.

3. Impact of Phone Manufacturer Cloud Backups

If cloud backup provided by the phone manufacturer is enabled, the manufacturer may back up the original photos to its servers while keeping only compressed versions (without geographic metadata) on the local device to save storage space. In such cases, even if the phone’s gallery displays the photo’s location (e.g., visible in the phone’s built-in map view), the compressed photos backed up to the desktop may lack geographic metadata, preventing the desktop app from parsing their location.